Frequently Asked Questions (FAQ)

Welcome to our FAQ section. Below you'll find answers to the most common questions about shopping with Scentessa.

Ordering & Payment

Q: Do I need an account to place an order?

A: No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping information, and receive exclusive offers.

Q: What payment methods do you accept?

A: We accept major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, and other secure payment options shown at checkout.

Shipping & Delivery

Q: Where do you ship?

A: We currently ship within the United States from our facility in Austin, Texas. For international shipping inquiries, please contact us directly at hello@scentessa.com.

Q: How long does shipping take?

A: We ship all orders within 1 business day. Standard shipping typically takes 2–5 business days after your order is processed, depending on your location. Expedited options may be available at checkout.

Q: How much does shipping cost?

A: Shipping costs vary by location and will be calculated at checkout. We frequently offer free shipping promotions.

Q: How can I track my order?

A: Once your order ships, you'll receive a confirmation email with a tracking number. You can also log into your account to track delivery status.

Returns & Exchanges

Q: What's your return policy?

A: We offer returns within 30 days of delivery. Please contact us at hello@scentessa.com to initiate a return.

Q: What if my order arrives damaged?

A: If your package arrives damaged, please contact us within 48 hours of delivery at hello@scentessa.com and we'll arrange a prompt replacement or refund.

Products & Authenticity

Q: Why are your prices lower than department stores?

A: We source directly from trusted distributors and operate with lower overhead, allowing us to offer designer perfumes at more accessible prices.

Q: What's the difference between Eau de Parfum (EDP) and Eau de Toilette (EDT)?

A: Eau de Parfum contains a higher concentration of fragrance oils (typically 15-20%) and lasts longer, while Eau de Toilette has a lighter concentration (5-15%) and offers a more refreshing, subtle scent.

Q: How should I store my fragrance?

A: Keep your perfumes in a cool, dry place away from direct sunlight and temperature fluctuations. This helps preserve the scent and extend the life of your fragrance.

Customer Service & Accounts

Q: How can I contact customer service?

A: You can reach us by email at hello@scentessa.com and we'll respond promptly to assist you.

Q: Can I cancel or change my order after placing it?

A: We process orders quickly, but if you contact us immediately after checkout, we may be able to make changes. Please reach out right away at hello@scentessa.com with your order number.

Promotions & Pricing

Q: Do you offer discount codes?

A: We focus on offering competitive everyday pricing on authentic designer fragrances. Occasionally we run special promotions — sign up for our newsletter to be notified of exclusive offers.